Fulfilment Administrator

Northampton  |  Head Office

Role Type
Full Time, Part Time
Salary Overview
Competitive Salary
Competitive Salary
Expiry Date


Looking for something unique?  So are we. Here at Harvey Nichols we are daring to be different at every step and that’s exactly what we are looking for in our future talent. At Harvey Nichols you will be challenged in a supportive and friendly environment whilst inspired to be nothing but the best you can be.


We are seeking an exceptional Fulfilment Administrator with proven experience in the industry to join our team in Northampton and work the weekend. As a Fulfilment Administrator you will be the central point of contact for the fulfilment teams within the stores and the DC and also for the Collect in Store teams within the stores. To provide administrative, analytical and reporting support to the Customer Delivery Manager.


What you will be doing


Support the Customer Delivery Manager in monitoring orders across all sites and ensuring packaging compliance across all fulfilment centres.
Record and maintain the Central Support Log for any issues that arise during the fulfilment process.
Prepare the fulfilment data for the Finance team each period.
Check the weekly returns report and query any discrepancies with the stores.
Prepare KPI data in a user-friendly format and be accessible to sites.
Carry out administrative tasks on a regular basis and as required.
Update the team on progress and action points past their deadline.
Manage the invoices that are assigned to the department
Support the Customer Delivery Manager with collating data to proceed with claims to our service providers.


Skills and experience you need


You will have a previous experience with stock management systems (Merret, SIP, OFS)
You will have good analytical skills
You will have excellent written and verbal communication skills
You will have excellent organisational and planning skills and ability to work tight deadline
You will have good knowledge of PC skills (Word, Excel, Outlook and PowerPoint)


About you


You are good at building professional relationship at all levels
You are confident dealing with queries at all levels
You have strong fashion knowledge
You have a “can do it” attitude



About us


Since Harvey Nichols first opened in Knightsbridge in 1831, it has led the way in sourcing the most desirable and cutting-edge designer brands. The ultimate fashion experience, exclusive, niche and established labels sit alongside accessible everyday collections, offering customers the must-have edit for all their wardrobe needs – from every day to extraordinary. We are fearlessly stylish and encourage our customers and team members to be the same


All your hard work, rewarded 


Our colleagues are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:

Very generous staff discount plus annual clothing allowance
Vouchers or schemes that fit your world from childcare to bike to work
Charity day to support your good cause
Seasonal staff parties and team days
Study support for those who want to expand their qualifications


Our promises to each other

We support to build a career in the industry
Constant inspiration and challenge
Honest and upfront communication
Celebrate fabulousness wherever we see it
Work and play together as one


Where do I sign?

If you are already thinking of what you will wear on your first day then click here to apply

The process from here is simple;

One of our specialist recruiters will review your application and if suitable ask you a couple of questions.
If our expectations match you will be invited to meet the hiring manager for an interview
Throughout the process you will have access to the recruiter who is on hand to answer any questions you may have.


We look forward to speaking with you.






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