Fulfillment Assistant Manager - 40 hours

Role Type
Salary Overview
Competitive Salary
Competitive Salary
Expiry Date

Fulfilment Assistant Manager- 40 hours 

Do you keep up to date with luxury fashion?
Do you thrive in a fast paced environment? 
Do you excel at optimizing teams and processes?
If YES, we may have the role for you…

Luxury department store, Harvey Nichols, is searching for a new Fulfilment Assistant Manager to join its thriving Multichannel department in London – Knightsbridge. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you.

As the new Fulfilment Assistant Manager, you will work 40 hours a week in our flagship store.


How we reward your hard work…

At Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as;

  • Up to 40% off fashion
  • Up to 40% off hospitality, foodmarket and hampers
  • 30% off beauty and perfumery, wine and spirits
  • Clothing allowance
  • Subsidised travel card (zones 1-6) on passing probation
  • Competitive commission scheme


You will also have access to charity days, a season ticket/bike loan; learning and development opportunities; to our Employee Assistance Program - Retail Trust and recognition schemes and the opportunity to join one of our Employee groups – Wellbeing, Diversity & Inclusion and Sustainability. These are just some of the reasons people join and stay!


About the role…

As a Fulfilment Assistant Manager, you will be the first point of contact for our customers and make their fashion dreams a reality, providing a fun and enjoyable 5* experience. 

You will:

  • Assist with recruitment and selection methods according to the staffing requirements of the department.
  • Ensure that productivity levels are optimised at all times and that there is maximum departmental coverage.
  • Instigate and maintain high morale, motivation and team spirit, recognising outstanding performance and contribution to team objectives.  Devise and implement methods to ensure this.
  • Ensure that all staff understand and adhere to security and store regulations and procedures related to them.
  • Ensure the satisfaction of all customers by ensuring that prompt, courteous and efficient service is always given by the Front of House team.
  • Actively champion exceptional customer service through customer feedback, observations and review service standards identifying areas for improvement.
  • Communicate regularly and effectively with the CSC team as well as liaising directly with customers to create a seamless collection experience.
  • Overseeing the team to ensure store returns are compliant and returned to the warehouse within KPI and that emails are being responded to efficiently
  • Overseeing the team to ensure Picks and ITRs are processed within KPI.
  • Ensure that the team are managing the demand on packaging and consumables.
  • Ensure that the Collect In Store team have required understanding of packaging guidelines so that all items are packaged to the highest specification dependent on delivery type. Update team on changes in Store Fulfilment and Mail Order policy and procedures by distributing the PPP documentation.
  • Manage the CIS team so that regular audits are carried out on customer orders and that orders are displayed effectively to achieve the fastest potential service.
  • Work closely with technical teams at all levels of the business using strong communication skills to influence decisions in business strategies.
  • Work with the store team assistant managers to drive and promote the Multichannel initiative as defined by the Multichannel and Group Directors


Is this you?

We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury retail and are looking for something uniquely different.

  • Have you done something like this before?
  • Have you managed a team?
  • Do you have a great knowledge and passion for all things fashion?
  • Are you great at talking to people?


If this sounds like you, we want to hear from you!


Where do I sign?

If you are already thinking of what you will wear on your first day (no we don’t have uniforms) and this role catches your eye, hit the “apply” button below to kick-start your journey with us.

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