Reporting to the Restaurant Manager, you will have day to day responsibility for taking reservations for the Restaurant, supervising and assisting guests on arrival, cashiering and liaising with all other departments within Hospitality.
What you will be doing
Provide the highest possible standards of customer service ensuring guests are greeted and bid farewell in a polite, efficient, professional and friendly way.
Maximise sales through up-selling and recommendations.
Answer telephone calls politely and professionally and complete any resulting actions required.
Courteously escort guests to their tables and present menus as required.
Be aware of, and promote, all hospitality services
Establish a good working relationship with team members.
Maintain the accuracy and integrity of the reservations system and follow company procedures when making, altering or confirming reservations.
Handle any customer complaints raised at reception in a professional manner. Ensure the manager on duty is aware of any problems or issues relating to customer service.
A bit about you
Excellent communication and presentation skills
Strong experience within hospitality including working and preparing fresh food
Demonstrable passion for customer service and sales targets
Drive and energy in their work performance.
Exceptional high standards
About your experience
A team player, working well within a wider team and across multiple departments.
Experience of working in food service
Face problems and challenges with a positive 'can do' attitude and remain approachable and helpful to others.
A strong interest in food and service.
Excellent verbal communication skills
Diligent and self-motivated.
A pro-active individual demonstrating initiative and adaptability.
We are Harvey Nichols
A British lifestyle store offering a fearlessly modern edit of fashion, food and beauty, we inspire people to stand out and be unique. With a reputation for bringing new and exciting product to our stores and online, we also provide our customers with the best in hospitality ranging from a luxury wine offer to award-winning restaurants.
All your hard work, rewarded
Our colleagues are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:
Very generous staff discount with up to 60% off Fashion and 30% off Beauty , plus TRONC