Do you have a passion for Luxury Fashion? Are you devoted to providing customers with five-star customer service?
Here at Harvey Nichols we represent some amazing brands such as; Balmain, Canada Goose, Dries Van Noten, Ganni, Herno and so much more !
This is a full-time role - working 40 Hours per week
As a Brand Consultant, you will be responsible for a particular brand, maximizing sales and profit through your knowledge of the brand and their products and understanding the needs of each and every customer.
What you will be doing
Be devoted to our customers by providing the highest possible standards of customer service both face to face and via the telephone or email
Provide expert advice whilst achieving maximum sales, delivering memorable customer experiences
Ensure that a base of regular customers is rapidly recognized and maintained by personal contact
Develop a high level of product knowledge and share your opinions on current and future trends
Ensure effective stock replenishment and that merchandising is of a standard that is reflective of brand
Handle all point of sale transactions
Skills and experience you need
You will have previous experience in a similar customer facing role
You have excellent communication skills
You have excellent attention to detail
You have good organisation skills
You will have a sales driven attitude
You are positive and proactive
You love working in a team
You are stylish, fun and welcoming
Since Harvey Nichols first opened in Knightsbridge in 1831, it has led the way in sourcing the most desirable and cutting-edge designer brands. The ultimate fashion experience, exclusive, niche, and established labels sit alongside accessible everyday collections, offering customers the must-have edit for all their wardrobe needs – from every day to extraordinary. We are fearlessly stylish and encourage our customers and team members to be the same
Our colleagues are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits.
Where do I sign?
If you are already thinking of what you will wear on your first day, the process from here is simple;
Your application will be reviewed by a specialist recruiter
If suitable you will be called and asked a few simple questions
If expectations match, we will invite you to an interview with a manager and then if successful you will have an interview with the brand
Throughout the process you will have access to the recruiter who is on hand to answer any questions you may have