Customer Service Consultant - Temporary

Edinburgh  |  Head Office

Reference
CSC-Temp
Role Type
Fixed Term Contract
Salary Overview
£11.43 per hour plus great benefits
Salary
Competitive Salary
Expiry Date
02/10/2022

Customer Service Consultant - Temporary 

Are you serious about service? Crazy for customers? Are you highly organised and enjoy working as part of a team? If so, read on!

We are currently recruiting for temporary Customer Service Consultants to join us from October until early February.  We also have permanent positions available with hours ranging between 28-35 hours per week. The salary for this role is £11.43 per hour.

As a temporary Customer Service Consultant, you will initally be fully office based. This would mean that you must be able to commute into the Edinburgh Store, based at St Andrews Square. 

The key responsibilities of this role will include:

  • Handle all store and online related customer enquiries via phone, email, webchat and social media while demonstrating your passion for delivering outstanding service
  • Show we are obsessed with style by understanding all our product offers, ranges and services (full training will be provided)
  • Maintain our extensive directory of information to support every member of the Harvey Nichols team with our customers across the globe.
  • Develop a high level of product knowledge and share your opinions and ideas with our customers.

To match the level of service we consistently show our customers and to maintain our impeccable brand image, successful candidates will be expected to:

  • Demonstrable experience in a similar customer facing or administrative role
  • Enjoy and know our brands and products
  • Strong organisational skills
  • Excellent written and verbal communication skills
  • Be focused, willing and dedicated
  • Fully PC literate and be experienced in online support systems
  • Flexible to work weekends, evenings and throughout Christmas and New Year.

The application process from here is simple:

Attach your CV and Cover letter to the application, making sure you include:

  • How many hours you are available to work
  • Your current notice period
  • Salary expectations

If suitable, you will be invited to a video call interview with a member of management.

You will be in contact at all times throughout the process with the with the recruiter, who will be able to answer any additional questions you may have.

We will contact you by email and so please check your junk folder to ensure you do not miss any correspondence.

Please note we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we may be unable to consider further applications, so please submit your application as soon as possible to avoid disappointment

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