Customer Service Consultant - Hybrid Working

Edinburgh  |  Head Office

Role Type
Salary Overview
£20,800 increasing after probation period, plus great benefits
Competitive Salary
Expiry Date

Customer Service Consultant

We have several vacancies within our Customer Service Centre - with a mix of permanent, part-time and full time. The contracts we have are between 28-35 hours per week, working on a rota basis, including some weekends and evenings up to 8pm. Salary for this role is £20,800 (based on a 35 hour contract), increasing to £21,424 after successfully passing a 6 month probation period. 


The team are in the process of  moving to a hybrid working model, with some time working at home and some time based at our Customer Service Centre, within our Edinburgh Store. When joining the team you will initially be fully office based and be offered hybrid working after completing full training and consolidation. 

This means that you must:

  • Be able to commute into the Edinburgh Store, based at St Andrews Square. 
  • Have a practical home work environment including a comfortable and safe space to work with minimal noise disruption 
  • Fast and stable broadband connection to support, where you will be able to carry out all aspects of the Customer Service role, including being able to make and recieve customer calls.

What will you be doing:

  • Handle all store and online related customer enquiries via phone, email, webchat, and social media while demonstrating your passion for delivering outstanding service
  • Show you are obsessed with style by understanding all our product offers, ranges and services (full training will be provided)
  • Maintain our extensive directory of information to support every member of the Harvey Nichols team with our customers across the globe
  • Develop a high level of product knowledge and share your opinions and ideas with our customers

What we are looking for:

  • Demonstrable experience in a similar customer facing or administrative role
  • Enjoy and know our brands and products
  • Strong organisational skills
  • Excellent written and verbal communication skills
  • Be focused, willing, and dedicated
  • Fully PC literate and be experienced in online support systems

What’s in it for you:

  • 22 days holidays plus bank holidays, increaseing with service (pro-rata based on contract hours)
  • Very generous staff discount between 30%-40% plus annual clothing allowance
  • Pension Scheme
  • 24/7 access to our employee support helplines including free counselling, financial and legal advice
  • Vouchers or schemes that fit your world from eyecare to bike to work
  • Paid voluntary day to support the charity of your choice.

The application process from here is simple:

Attach your CV and Cover letter to the application, making sure you include:

  • How many hours you are available to work
  • Your current notice period
  • Salary expectations

If suitable, you will be invited to a video call interview with a member of management.

You will be in contact at all times throughout the process with the with the recruiter, who will be able to answer any additional questions you may have.
We will contact you by email and so please check your junk folder to ensure you do not miss any correspondence.

Please note we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we may be unable to consider further applications, so please submit your application as soon as possible to avoid disappointment. 

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