Customer Service Consultant

Edinburgh   |  Head Office

CSCPTFT - 2108
Role Type
Full Time, Part Time
Salary Overview
Competitive Salary
Expiry Date

Are you serious about service? Crazy for customers? Are you highly organised and enjoy working as part of a team? If so, read on!

We are currently recruiting for several Customer Service Consultants to join our lovely Edinburgh team. We have a number of full-time, 40 hour contracts, and part time, minimum 24 hours, contracts available, all of which include evening and weekend shifts.

As a Customer Service Consultant your key responsibilities will include:

  • Handle all customer enquiries via phone and email
  • Show we are obsessed with style by understanding all our product offers, ranges and services (full training will be provided)
  • Maintain our extensive directory of information to help every member of the Harvey Nichols family with our customers across the globe.
  • Develop a high level of product knowledge and share your opinions and ideas with our customers.

To match the level of service we consistently show our customers and to maintain our impeccable brand image, successful candidates will be expected to:

  • Demonstrable experience in a similar customer facing or administrative role
  • Enjoy and know our brands and products
  • Strong organisational skills
  • Excellent communication skills
  • Fully PC literate and be experienced in online support systems
  • Flexible to work weekends and evenings.

So, what are you waiting for, click below to apply!

The process from here is simple;

  • Attach your CV and Cover letter to the application, indicating whether you are seeking full time or part time, how many hours you are available to work, and your current notice period.  
  • If suitable, you will be invited to an interview in our Edinburgh store.
  • You will be in contact at all times with the recruiter throughout this process, so you can ask as many questions as you like.
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