CRM Service Specialist

Chiswick, West London   |  Head Office

Role Type
Full Time
Salary Overview
Competitive Basic Salary and Excellent Benefits
Competitive Salary
Expiry Date


The CRM Service Specialist will be responsible for supporting and administering Salesforce Marketing Cloud and Service Cloud. The candidate will also be heavily involved in the implementation of the project and will have the opportunity to deploy best practice for the operation of the platform.

The Technology team aim to provide a service worthy of a 5* luxury brand which means we are impeccable in delivering our activities with the highest levels of customer service. This role requires a strong team player who relishes responsibility and is passionate about improving service.

What you'll be doing: 

  • Responsible for support, administration and configuration of Salesforce Marketing and Service Cloud
  • Accountable for the successful implementation of the Salesforce feature backlog
  • Monitor data quality from integrated systems
  • Create and maintain documentation for end-users and IT teams
  • Build and maintain relationship with Salesforce support and professional service teams
  • Provide support, as part of wider team, to existing loyalty system and connected applications
  • Work with multiple IT teams when troubleshooting incidents and problems

A bit about your experience: 

  • 2+ years hands on experience in Salesforce administration, configuration and optimisation for Marketing and Service Cloud
  • Ability to create Salesforce workflow rules, new pages, validation rules, formula fields and approval processes
  • Knowledge of API integrations between Salesforce products and other applications
  • Knowledge of web languages such as HTML and Javascript or similar client-side scripting
  • Understanding of ITIL and Agile processes
  • Experience of working and delivering in projects

A bit about you: 

  • Highly motivated and responsible
  • Willingness to learn from others and self-study
  • Confident working with end-users and third parties
  • Excellent communication skills (written, verbal and listening)
  • Good time management skills

All your hard work, rewarded:

Our colleagues are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:

  • Very generous staff discount with up to 60% off Fashion and 30% off Beauty 
  • Heavily subsidised travelcard zones 1-6 following probationary period 
  • Seasonal staff parties and team events


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