CRM Assistant

London  |  Head Office

Role Type
Full Time
Salary Overview
Competitive Salary
Competitive Salary
Expiry Date
04/04/2019 12:15:00

Looking for something unique?  So are we. Here at Harvey Nichols we are daring to be different at every step and that’s exactly what we are looking for in our future talent. At Harvey Nichols you will be challenged in a supportive and friendly environment whilst inspired to be nothing but the best you can be.

We are seeking a CRM Assistant who will support the CRM communication manager and wider team with the build and deployment of targeted communication to loyalty and non-loyalty base.


What you will be doing

Assist with end-to-end execution of CRM marketing channels for Harvey Nichols Rewards, E commerce and OXO customers including building email templates, automated customer journeys and lifecycle campaigns
Coordinate and update campaign marketing calendar
Liaise with stakeholders to define customer segments for campaigns
Ensure campaigns are signed off by applicable stakeholders
Schedule, build, test and deploy campaigns with html understanding
Implement email testing strategies and report on key findings
Provide weekly and monthly reports on campaign performance
Build relationships with multiple teams to ensure email & app programme is optimised and efficient
Monitor automated ‘customer journey’ campaigns and work with CRM communications Manager to improve performance and seek new opportunities


Skills and experience you need

You will have at least 1 years' experience working within digital marketing
You will have experience working across customer behavioural campaigns
You will have great attention to detail with a creative and analytical flare
You will have strong communication skills


About you

You have a proactive attitude
You have a passion for fashion
You are persuasive and articulate
You have a “can do it” attitude


About us

Since Harvey Nichols first opened in Knightsbridge in 1831, it has led the way in sourcing the most desirable and cutting-edge designer brands. The ultimate fashion experience, exclusive, niche and established labels sit alongside accessible everyday collections, offering customers the must-have edit for all their wardrobe needs – from every day to extraordinary. We are fearlessly stylish and encourage our customers and team members to be the same.


All your hard work, rewarded 

Our colleagues are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:

Very generous staff discount plus annual clothing allowance
Practically free London travel card for zones 1 – 6
Vouchers or schemes that fit your world from childcare to bike to work
Charity day to support your good cause
Seasonal staff parties and team days
Study support for those who want to expand their qualifications


Our promises to each other

We support to build a career in the industry
Constant inspiration and challenge
Honest and upfront communication
Celebrate fabulousness wherever we see it
Work and play together as one


Where do I sign?

If you are already thinking of what you will wear on your first day then click to apply

The process from here is simple;

One of our specialist recruiters will review your application and if suitable ask you a couple of questions.
If our expectations match you will be invited to meet the hiring manager for an interview.
Throughout the process you will have access to the recruiter who is on hand to answer any questions you may have.


We look forward to speaking with you.


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