CRM Assistant

London  |  Head Office

Reference
VAC-1950
Role Type
Full Time
Salary Overview
Competitive Salary
Salary
Competitive Salary
Expiry Date
07/10/2018

Looking for something unique?  So are we. Here at Harvey Nichols we are daring to be different at every step and that’s exactly what we are looking for in our future talent. At Harvey Nichols you will be challenged in a supportive and friendly environment whilst inspired to be nothing but the best you can be.

We are seeking a CRM Assistant who will support the CRM communication manager and wider team with the build and deployment of targeted communication to loyalty and non-loyalty base. Feeding back insights from campaign to ensure that plan is evolving based on factual information gathered campaign by campaign. Engaging with customers to increase basket size, visits to stores and online and overall sales to Harvey Nichols.

 

What you will be doing

  • Assist with end-to-end execution of CRM marketing channels for Harvey Nichols Rewards, E commerce and OXO customers including automated customer journeys and lifecycle campaigns.
  • Coordinate and update campaign marketing calendar
  • Attend weekly briefing meetings with Trade, Editorial, Marketing
  • Liaise with stakeholders to define customer segments for campaigns
  • Ensure campaigns are signed off by applicable stakeholders
  • Schedule, test and deploy campaigns
  • Implement email testing strategies and report on key findings
  • Provide weekly and monthly reports on campaign performance
  • Monitor and report on competitor activity
  • Build relationships with multiple teams to ensure email & app programme is optimised and efficient
  • Monitor automated ‘customer journey’ campaigns and work with CRM communications Manager to improve performance and seek new opportunities

 

Skills and experience you need

  • You will have at least 1 years' experience working within digital marketing
  • You will have experience working across CRM campaigns
  • You will have great attention to detail with a creative and analytical flare
  • You will have strong communication skills

 

About you

  • You have a proactive attitude
  • You are a passion for fashion
  • You are persuasive and articulate
  • You have a “can do it” attitude

 

About us

Since Harvey Nichols first opened in Knightsbridge in 1831, it has led the way in sourcing the most desirable and cutting-edge designer brands. The ultimate fashion experience, exclusive, niche and established labels sit alongside accessible everyday collections, offering customers the must-have edit for all their wardrobe needs – from every day to extraordinary. We are fearlessly stylish and encourage our customers and team members to be the same

 

All your hard work, rewarded 

Our colleagues are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:

  • Very generous staff discount plus annual clothing allowance
  • Practically free London travel card for zones 1 – 6
  • Vouchers or schemes that fit your world from childcare to bike to work
  • Charity day to support your good cause
  • Seasonal staff parties and team days
  • Study support for those who want to expand their qualifications

 

Our promises to each other

  • We support to build a career in the industry
  • Constant inspiration and challenge
  • Honest and upfront communication
  • Celebrate fabulousness wherever we see it
  • Work and play together as one

 

Where do I sign?

If you are already thinking of what you will wear on your first day then click to apply

The process from here is simple;

One of our specialist recruiters will review your application and if suitable ask you a couple of questions.
If our expectations match you will be invited to meet the hiring manager for an interview
Throughout the process you will have access to the recruiter who is on hand to answer any questions you may have.

 

We look forward to speaking with you.

 

 

 

 

 

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