Creative Production Manager

Chiswick/ Home based, West London  |  Head Office

Role Type
Salary Overview
Competitive Basic Salary and Excellent Benefits
Competitive Salary
Expiry Date


Harvey Nichols is in an exciting, ambitious phase of evolution. We are seeking an exceptional Creative Production Manager to join our Creative Content Team and help shape our future, working with all departments to achieve maximum productivity whilst ensuring brand values and quality is maintained.

This role will support the Creative & Marketing department by supervising weekly output of ‘business as usual’ digital editorial production, the content stream, marketing assets and editorial trade actions. You will prioritise the weekly creative content schedule, in addition to bespoke projects, partnerships, regular brand launches and adhoc requests. You will implement and oversee the schedule in order to allocate resource, ensure asset creation and sign-off to meet stringent go-live deadlines.

This position requires a highly organised and proactive individual, with a proven ability to multi-task and excellent communication skills. Taking ownership of the end-to-end production process, workflows and communication from brief through to delivery of assets, you will scope and implement a new Project Management interface for Harvey Nichols.

What you will be doing:

  • Liaising with the creative, content, marketing, ecommerce, CRM and regional teams, co-ordinate the critical path, scheduling logistics and go-live of each project across all channels, from receipt of brief, through scheduling, copy, design and approvals.
  • Produce realistic schedules on a daily basis. As the main point of contact for all scheduling queries, meet stringent deadlines while having the ability to adapt quickly to changing priorities, and manage day to day traffic requests.
  • Attend the weekly Creative and Marketing meeting feeding reactive content requirements through the creative production process to meet rapid turnaround times.
  • Review all briefs to ensure concise details are captured and the full scope of requests have been submitted and timelines are realistic.
  • Manage approvals and deadlines for each stakeholder in a project by trafficking requirements to ensure assigned lead times are met.
  • Managing inter-departmental expectations, using excellent negotiation skills, strive to improve creative workflows, ensuring deadlines and last-minute sales driven requests are met.
  • Evolve the creative production schedule, workflow and briefing process to a robust and workable system that delivers business needs.
  • Maintain and project manage any seasonal content updates as required liaising with the content and the creative content team.
  • Collate the ‘business as usual’ assets for sign off and circulate to the Head of Creative and Content, and all stakeholders, for sign off and oversee any amends.
  • Check all briefs are complete before circulating the requirements and keep the schedule and production log up to date with changes.
  • Working with the Creative Content Editor, Senior Content Writer and Content Manager to prioritise the Stories hub, collate a weekly brief to deadline.
  • Approve and sign off the weekly BAU creative content to ensure copy is free of spelling and grammatical errors
  • Work closely with the content creation team to ensure that the correct tone of voice is always used ensuring that all communications are correctly subbed.
  • Working alongside the design and writing teams, confidently control day to day briefing traffic and creative requests, keeping the production log and scheduling calendar up to date as you go.
  • Support the Creative Content team by acting as the intermediary between Creative, Marketing, stores and Online teams to ensure schedules are coordinated.
  • Seek updates and assess the impact of other department projects and plans to manage expectations all round.
  • Troubleshoot any work-flow issues and elevate them to senior team members where necessary.

A bit about your experience:

  • Should know their Balenciaga from their Balmain
  • A comprehensive understanding and interest in the luxury industry, encompassing beauty, food and hospitality
  • Strong team leadership and project management skills
  • Excellent English language and writing skills coupled with faultless grammatical accuracy
  • Well-honed sub-editing skills
  • A strong understanding of the digital art-working process
  • Confident in managing up, down and across teams.
  • A balance of creative and commercial know-how
  • Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook) and Adobe Photoshop
  • Knowledge of the HTML process, structural site limitations and web development.
  • Should ideally be educated to degree level or equivalent

A bit about you:

  • Face problems and challenges with a positive ‘can do’ attitude and remain approachable and helpful to others.
  • Energised by group work and values the dynamic of a team-driven department
  • Able to liaise confidently with other areas of the business and communicate effectively with multiple departments
  • A problem-solver who is methodical, detail oriented and organized.
  • Excellent visual and verbal communication skills.
  • Impeccable attention to detail.
  • Diligent, self-motivated and extremely well organized.
  • A confident, self-starter who can proceed with projects without guidance

All your hard work, rewarded:

Our colleagues are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:

Flexible working
Very generous staff discount plus annual clothing allowance

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