As a Brand Consultant- Alice and Olivia, you will be responsible for maximizing sales and profit through your knowledge of the brand and their products and understanding the needs of each and every customer.
What you will be doing
Be devoted to our customers by providing the highest possible standards of customer service both face to face and via the telephone or email
Provide expert advice whilst achieving maximum sales, delivering memorable customer experiences
Ensure that a base of regular customers is rapidly recognized and maintained by personal contact
Develop a high level of product knowledge and share your opinions on current and future trends
Ensure effective stock replenishment and that merchandising is of a standard that is reflective of brand
Handle all point of sale transaction
Our colleagues are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:
Enhanced holidays- 22 days plus bank holidays per year
40% s staff discount plus annual clothing allowance
Travel card for zones 1 – 6, 80% subsidised by us!
Vouchers or schemes that fit your world from childcare to bike to work
Seasonal staff parties and team days
Charity day to support your good cause
Skills and experience you need
You will have a previous in a similar customer facing role
You will have excellent communication skills
You will have an excellent attention to detail
You will have good organisation skills
You will have a sales driven attitude
You are positive and proactive
You love working in a team
You are stylish, fun and welcoming
Since Harvey Nichols first opened in Knightsbridge in 1831, it has led the way in sourcing the most desirable and cutting-edge designer brands. The ultimate fashion experience, exclusive, niche and established labels sit alongside accessible everyday collections, offering customers the must-have edit for all their wardrobe needs – from every day to extraordinary. We are fearlessly stylish and encourage our customers and team members to be the same
Where do I sign?
If you are already thinking of what you will wear on your first day.
The process from here is simple;
Your application will be reviewed by a specialist in our HR Team
If suitable you will be called and asked a few simple questions
If expectations match we will invite you to an interview with a manager and then if successful you will have an interview with the brand
Throughout the process you will have access to the recruiter who is on hand to answer any questions you may have