Do you have a passion for Luxury Fashion? Are you devoted to providing customers with five-star customer service?
Here at Harvey Nichols we represent some amazing brands such as; Celine, YSL, Loewe, Bottega Veneta and so much more!
As a Brand Ambassador, you will be responsible for a particular brand, maximizing sales and profit through your knowledge of the brand and their products and understanding the needs of each and every customer. You will approach every customer with the sole purpose of serving their every need whilst making it a fun and enjoyable 5* experience. For you both!
This is a full time position, working 37.5 hours a week on a rota basis. Working pattern would include some weekends and late shifts up to 8pm during peak trading.
Salary for this role is £10.00 per hour. In addition to this you will also be eligible for our commission scheme from day 1, earning 0.5% commission on all own bought sales, as well as the potential for enhanced levels of commission when both individual and team targets are achieved.
Alongside this you will have access to a world of amazing benefits including 40% off food in our restaurants; 40% off all own bought Harvey Nichols fashion and 30% off sunglasses, Beauty and Wine Shop, plus a generous clothing allowance
What you will be doing
Be devoted to our customers by providing the highest possible standards of customer service both face to face and via the telephone or email
Provide expert advice whilst achieving maximum sales, delivering memorable customer experiences
Show we are obsessed with style by maintaining a high standard of presentation and merchandising of products in your department
Handle all point of sale transactions
Develop a high level of product knowledge and share your opinions on current and future trends
Work closely with your team and celebrate fabulousness wherever you see it
Skills and experience you need
Demonstrable experience in a similar customer facing role
Enjoy and know our brands and products
Strong organisational skills
Excellent communication skills
Be flexible to work weekends and evenings and over holiday and peak periods
Our colleagues are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:
Very generous staff discount with up to 40% off our fashion, accessories, and beauty.
Commission scheme earning 0.5% commission on all own bought sales, as well as the potential for enhanced levels of commission when both individual and team targets are achieved.
24/7 access to our employee support helplines including free counselling, financial and legal advice
Vouchers or schemes that fit your world from eye care to bike to work
Charity day to support your good cause
If this is still sounding like the perfect role for you, we look forward to reviewing your application
The application process from here is simple:
Attach your CV and Cover letter to the application, making sure you include your salary expectations, avalibility and notice period.
If suitable, you will be invited to an interview with a member of management.
You will be in contact at all times throughout the process with the with the recruiter, who will be able to answer any additional questions you may have.
We will contact you by email and so please check your junk folder to ensure you do not miss any correspondence.
Please note we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we may be unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.