Bar Manager - FTC 12 months

BAR MANAGER - FTC - BRISTOL

Our Second Floor boasts a Fine Dining Restaurant and a Cocktail Bar offering exceptional food and drink.The Second Floor Bar offers a seasonally changing drinks list, with a selection of wines and Champagnes as well as a tempting food menu. 

THE ROLE:

We are looking for a Bar Manger to join our team on a fixed term contract starting from March.  You will manage the day to day running of the Bar and implement strategies, policies, procedures and services which ensure maximum profitability whilst delivering an outstanding customer experience at all times.

WHAT YOU WILL BE DOING:

• Ensure that all staff have a thorough knowledge and understanding of all items listed on the menus and wine list.
• Produce well structured wine, bar, and cocktail lists ensuring vintages and prices are correct.
• Ensure that all Hospitality FOH staff have a thorough knowledge and understanding of all items stocked in the Bar.
• Ensure full compliance with licensing regulations.
• Ensure that a base of regular customers is rapidly established and maintained by personal contact and customer recognition.
• Handle customer complaints efficiently and promptly and discuss any unsatisfactorily resolved complaints with the Retail Operations Manager.
• Prepare staff rotas and ensure adequate staff cover at all times.
• Ensure that training is carried out according to prepared schedules and that records are kept up to date of these training sessions.
• Oversee the control of stocks of liquor, cleaning materials, stationery etc.  To liaise with the appropriate buyer of all items to ensure that adequate stock levels are maintained in line with budget set.
• Assist in the interpretation and analysis of weekly and monthly accounts and to take prompt action to rectify problem areas.
• Recruitment of all new front of house staff for the Bar.
• Ensure that you and your team are fully compliant with the Companies Health & Safety Policy, and ensure that correct standards of hygiene, cleanliness and safety are adhered to in the Bar.
• Identify and implement new business opportunities.
• Effectively market the function using the in-house Press & Marketing Manager and external agencies where appropriate, planning specific promotions and events.

A BIT ABOUT YOU:

• Great communication skills, written, verbal and listening.
• Devoted to customers.
• Positive attitude that motivates and drives you and your team.
• Resilient with the ability to work under pressure and think on your feet.
• Excellent planning and organisational skills, with a keen eye for detail.
• Great at building working relationships at all levels, must be a team player.
• Must be pro-active and able to demonstrate initiative/ideas in order to constantly improve the customer experience and drive sales.

BENEFITS:

• 40% off food at all our Restaurants
• 40 % on all Own bought Harvey Nichols fashion
• Upto 60% for personal use as part of your clothign allowance
• 25 days annual leave plus Bank Holiday Allowance
• 3 extra days holidays on completion of 5 years service
• Private Medical
• Social activities for you and your loved ones
• Fabulous learning and development opportunities with qualifications
• Possibility to grow within the Company in other sites 
• Access to counselling with retail trust, legal advice and more

If you are interested in this position and have the full right to work in the UK, please send us a copy of your CV.

Good Luck!