Assistant Security Manager

Birmingham  |  Retail

Role Type
Salary Overview
£24,000.00 with great benefits
£24,000 Per Annum
Expiry Date


We are currently looking for a Full Time (40 hours per week) Assistant Security Manager to work in our Harvey Nichols Store.

Job Role

We’re looking for an enthusiastic, confident, and dedicated individual to help lead, train, and develop the security team in store. Guide and work with the team to help reduce theft, maintain a safe working environment, and keep our people safe with a smile. You’ll work with various Security Systems in store and help constantly develop these systems to ensure we are working with the best information we can get. We need to do all we can to support the Security Team to minimise any losses and risks to the store. This role is 40 hours per week and will include weekends and some late nights.

Job Objectives

  • To keep the team working well, communicating, and focused on the right areas of the store. Making sure we have the right people at the right times in the right places, while ensuring our teams skills are fully utilised in the right places.  
  • We need a team who are always learning and developing, you’ll need to help recognise who needs what training and in what areas, then work with the Security manager to best upskill and train the team.
  • At Harvey Nichols the relationships we build are massively important, so in your job role you’ll need to be able to build great working relationships with everyone from the Cleaning Team and Shop Floor Assistants to the Store Management team and other site Security Teams.
  • You need to be alert to potential security risks at all times, Investigate and follow-up on all reported store incidents from internal theft, suspicious activity, and external theft. You’ll need to understand and know how to Review CCTV Footage, Interview staff and produce reporting (MG11 Statements) for Police as required. 
  • Review store till transactions and complete Till Checks with the cash office to ensure staff are all following store procedures. Complete random Locker Checks and Staff Searches as required.
  • Gone are the days where we have to do everything by hand or manually, we're constantly looking at how to use new technology to support the store and teams.  As a lead in the department, you’ll need to know these systems like the back of your hand, ensure that all the security equipment including CCTV, RFID, Panic Alarms, and intruder detection systems are working and regularly maintained.  Keep up to date on new Technology for Security in store and roll out training to the security team as new technology is introduced.
  • We want someone who Lives and Breathes Security & Loss Prevention and can keep up to date on all current Security intelligence through establishing excellent relationships with other Harvey Nichols stores, other retailers, local police, and agencies.
  • To ensure that Security Manager and the Store Manager are kept up to date with all matters relating to security via updates.  We want to know what has happened, why it happened and how were going to stop it happening in the future and what we can do to support the team with this.

Qualifications & Experience required

  • SIA Licence
  • Experience of having successfully managed an in house and contract security team
  • Knowledge of CCTV Systems & Security Technology
  • Ability to Investigate fully any incidents that occur in store and produce Digital Reports
  • Analytical Skills to review Till Transactions, store stock data and data intelligence.

Skills and personal attributes required

  • Devoted to customers.
  • Drive and energy.
  • Motivational
  • Ability to effectively communicate to a high standard, both written and verbally, at all levels.
  • Positive attitude.
  • Good listening skills.
  • Ability to work under pressure.
  • Resilient.
  • Attention to detail.
  • Team player.
  • Problem solving.
  • Excellent planning and organisational skills.
  • Ability to work on own initiative.
  • Must be pro-active and able to demonstrate initiative/ideas to constantly improve the customer experience and drive sales.

About us

Since Harvey Nichols first opened in Knightsbridge in 1831, it has led the way in sourcing the most desirable and cutting-edge designer brands. The ultimate fashion experience, exclusive, niche and established labels sit alongside accessible everyday collections, offering customers the must-have edit for all their wardrobe needs – from every day to extraordinary. We are fearlessly stylish and encourage our customers and team members to be the same

All your hard work, rewarded  

Our colleagues are as important to us as our customers.   When working with us you will be introduced to a huge variety of benefits including:

  • A unique Learning and Development programme to support your career with us
  • Very generous staff discount plus annual clothing allowance
  • Vouchers or schemes that fit your world from childcare to bike to work
  • Seasonal staff parties and team days
  • Charity day to support your good cause

Where do I sign?

The process from here is simple;

Your application will be reviewed by a specialist recruiter in our HR Team
If suitable you will be called and asked a few simple questions and if expectations match we will invite you to a first interview with HR
Your final stage will be to meet a Manager in a department that you love and we think you will excel in
You will be in contact at all times with the recruiter so you can ask as many questions as you like

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