Assistant Retail Manager

To work with the Retail Managers in order to assist the department to exceed sales and profitability targets through generating a working environment in which all members of the team take personal responsibility to achieve the highest possible standards of customer service.

WHAT YOU WILL BE DOING

• Provide ongoing training and coaching for your team
• Be devoted to our customers by providing the highest possible standards of customer service both face to face and via the telephone or email
• Motivating your team to drive Sales on the department, working towards Sales targets
• Stock Management
• Show we are obsessed with style by maintaining a high standard of presentation and merchandising of products in your department
• Take accountability for finding a resolution to customer queries and complaints.
• Develop a high level of product knowledge and share your opinions on current and future trends
• Work closely with your team and celebrate fabulousness wherever you see it

A BIT ABOUT YOU

• You will have a sales driven attitude
• You are positive and proactive
• You love working in a team
• You are stylish, fun and welcoming      

ABOUT YOUR EXPERIENCE

• Demonstrable experience in a similar customer facing management role
• Experience of management or mentoring
• Enjoy and know our brands and products
• Strong organisational skills
• Excellent communication skills

We are Harvey Nichols.

A British lifestyle store offering a fearlessly modern edit of fashion, food and beauty, we inspire people to stand out and be unique. With a reputation for bringing new and exciting product to our stores and online, we also provide our customers with the best in hospitality ranging from a luxury wine offer to award-winning restaurants.

Our colleagues are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:

Very generous staff discount with up to 60% off Fashion and 30% off Beauty