To work with the Retail Managers in order to assist the department to exceed sales and profitability targets through generating a working environment in which all members of the team take personal responsibility to achieve the highest possible standards of customer service.
WHAT YOU WILL BE DOING
Provide ongoing training and coaching for your team
Be devoted to our customers by providing the highest possible standards of customer service both face to face and via the telephone or email
Motivating your team to drive Sales on the department, working towards Sales targets
Show we are obsessed with style by maintaining a high standard of presentation and merchandising of products in your department
Take accountability for finding a resolution to customer queries and complaints.
Develop a high level of product knowledge and share your opinions on current and future trends
Work closely with your team and celebrate fabulousness wherever you see it
A BIT ABOUT YOU
You will have a sales driven attitude
You are positive and proactive
You love working in a team
You are stylish, fun and welcoming
ABOUT YOUR EXPERIENCE
Demonstrable experience in a similar customer facing management role
Experience of management or mentoring
Enjoy and know our brands and products
Strong organisational skills
Excellent communication skills
We are Harvey Nichols.
A British lifestyle store offering a fearlessly modern edit of fashion, food and beauty, we inspire people to stand out and be unique. With a reputation for bringing new and exciting product to our stores and online, we also provide our customers with the best in hospitality ranging from a luxury wine offer to award-winning restaurants.
Our colleagues are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:
Very generous staff discount with up to 60% off Fashion and 30% off Beauty