Assistant Head Receptionist

London  |  Hospitality

Reference
VAC-1732
Role Type
Permanent
Salary Overview
Competitive
Salary
£33,000 to £34,000 Per Annum
Expiry Date
31/12/2022

Looking for something unique?  So are we.  Here at OXO Restaurant, Brasserie and Bar we are daring to be different at every step and that’s exactly what we are looking for in our future talent.  You will be challenged in a supportive and friendly environment whilst inspired to be nothing but the best you can be.

With three amazing venues situated on the eighth floor of one of the most iconic landmarks in London, OXO offers our fearlessly stylish customers a destination with unprecedented dining and drinking. Working alongside some of the most experienced professionals, very few places offer both our customers and our team members such a combination of experience, passion and commitment.

We are proud to support the wider community, we currently hold a Green star from Michelin as well as 3 Stars from the Sustainable Restaurant Association.

What you will be doing:

  • Be devoted to our customers by providing the highest possible standards of customer service in a fast paced atmosphere
  • Drive and train the team to achieve their objectives and deliver exemplary customer service;
  • Consider your customer’s satisfaction at every stage from seating them at their table to ensuring their bill is paid and they are happy
  • Develop a high level of knowledge about our menus and share your opinions on choices of dishes, wine or cocktails
  • Work closely with your team and celebrate fabulousness wherever you see it
  • To help support and manage the team to ensure operations runs smoothly 
  • Provide Job Training Programme to all new starters 
  • Rota knowledge 
  • To be able to book guests into the system and follow processes 
  • You will be required to work weekends and evenings

Skills and experience you need

  • At least 1 years’ experience as an Assistant Head Receptionist in a busy fine dining restaurant or brasserie or hotel enviroment;
  • Enjoy and know our food and wine;
  • Strong organisational skills;
  • Strong communication skills 
  • You are positive and proactive
  • Be confident, professional and have a welcoming personality;
  • Have an excellent telephone manner and an excellent command of spoken and written English.
     

About you
•You will have a sales driven attitude
•You are positive and proactive
•You love working in a team
•You are stylish, fun and welcoming                

Benefits at OXO - Harvey Nichols: 

Discounted Travel card zones 1-6
Free meals when you’re at work
40% off food in our restaurants for you and your loved ones 
40 % on all Own bought Harvey Nichols fashion and 30% on sunglasses, beauty and wineshop
Generous Clothing allowance
28 days annual leave including Bank Holidays
3 extra days holidays on completion of 5 years service
Generous Service Charge
Social activities for you and your loved ones
Fabulous learning and development opportunities with qualifications
Possibility to grow within the Company in other sites 
Access to counselling with retail trust, legal advice and more

If you are interested in this position and have the full right to work in the UK, please send us a copy of your CV.

Good Luck! 

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