Assistant Department Manager - Store Fulfilment

Knightsbridge Store

Do you enjoy supervising and motivating a team?

Do you have a keen eye for detail?

Are you driven to make sure eveything is perfect for our staff and customers?

If so, the Assistant Department Manager role could be for you!.....

Luxury department store, Harvey Nichols, is searching for an Assistant Department Manager to join the Store Fulfilment team in London – Knightsbridge. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you. As the new Assistant Department Manager in Store Fulfilment you will work 40 hours a week in our flagship store.     

How we reward your hard work…

At Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as;

• Up to 40% off fashion 
• Up to 40% off hospitality, foodmarket and hampers
• 30% off beauty and perfumery, wine and spirits
• Clothing allowance
• Travel Card for Zones 1-6, up to 80% subsidised on passing probation

You will also have access to charity days, a season ticket/bike loan; learning and development opportunities; to our Employee Assistance Program - Retail Trust and recognition schemes and the opportunity to join one of our Employee groups – Wellbeing, Diversity & Inclusion and Sustainability. These are just some of the reasons people join and stay!

Job Purpose

To assist the Department Manager in ensuring the lifecycle of customer orders is completed correctly – and within customer promise.

They help drive the team to offer a seamless shopping experience for the multichannel customer as well as impeccable service standards. This involves daily communication with Floor Managers, Customer Delivery team, Customer Service Centre, Logistics and Store Operations Manager. They are tasked with focusing on the motivation and development of the team to ensure optimum results.

Job Objectives
•Ensure the satisfaction of all customers by ensuring that prompt, courteous and efficient service is given by your team, at all times.
•Assist Collect in Store Manager to champion exceptional customer service through customer feedback, observations. Review service standards, identifying areas for improvement.
•Communicate regularly and effectively with the CSC team as well as liaising directly with customers to create a seamless collection experience.
•Efficient management of the Collect in Store inbox.
•Assist Collect in Store Manager to implement and department processes to enhance ability to provide outstanding customer service.
•Ensure correct recruitment and selection methods are used to recruit new team members according to the staffing requirements of the department. Assist the Collect in Store Manager in ensuring that productivity levels are optimised at all times.
•Instigate and maintain high morale, motivation and team spirit, recognising outstanding performance and contribution to team objectives. Assist with implementing methods to ensure this.
•Assist with conducting regular performance reviews for the team in line with Company requirements.
•Ensure that capability, disciplinary and grievance procedures are followed precisely in liaison with the HR department.
•Ensure that all staff understand and adhere to security and store regulations and procedures related to them.
•Carry out regular audits on customer orders and provide visible reports on a weekly basis.
•Assist the Collect in Store Manager to achieve maximum departmental coverage - through the effective scheduling of holidays and staff rotas.
•Ensure that the orders are displayed effectively to achieve the fastest potential service as directed by the Collect in Store Manager and Store Operations Manager. Also act as a liaison with the multichannel operational teams.
•Assist with the organisation of effective order audits, adhere to the store stock integrity expectations and be accountable for outstanding on approvals within the Multichannel department. Reporting any stock losses and submitting the relevant paperwork.
•Ensure the department meets statutory requirements for Risk Assessment standards and that staff are trained on procedures which minimise the risk of injury, illness and damage.
•Work closely with technical teams at all levels of the business using strong communication skills to influence decisions in business strategies.
•Produce data driven feedback and assist with driving the strategies for improvements.
•Work with in store team managers to drive and promote the Multichannel initiative as defined by the Multichannel and Group Directors
•Ensure that site KPI’s are achieved

Qualifications and Experience required
•PC literate

Skills and Personal attributes required
•Communication skills
•Customer service centric
•Drive and energy
•Building working relationships
•Team player
•Problem solving

Is this you? ...

We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury retail and are looking for something uniquely different. 

Do you have previous experience of supervising a team
Do you have a keen eye for detail?
Are you driven to make sure eveything is perfect for our staff and customers?

If this sounds like you, we want to hear from you!

Where do I sign?

If this role catches your eye, hit the “apply” button below to kick-start your journey with us.