Work with the restaurant manager to ensure the satisfaction of all customers by ensuring that prompt, courteous, knowledgeable and efficient service is given by your team, at all times.
Actively champion exceptional customer service through guidance and observation, and review service standards identifying areas for improvement.
Instigate and maintain high morale, motivation and team spirit, recognising outstanding performance and contribution to team objectives.
Actively find a resolution to customer queries and complaints, either verbal or written, in a professional manner, ensuring that communication is maintained with the customer at all times. Discuss with your line manager any complaints that have not been satisfactorily resolved.
Have an understanding of the positive effect on profit of controlling costs through payroll and stock loss.
Have an awareness of key competitor activity and accompany the Department Manager on competitor visits as appropriate.
Interview and recruit new team members according to the company procedures.
Assist in ensuring regular performance reviews are carried out for your team in line with Company requirements.
Assist in identifying training requirements within your team and ensure quality on-job training is provided and recorded.
Ensure all front of house equipment is maintained correctly and all areas are presented to the highest standards. Ensure crockery, cutlery and glassware losses by your team are kept to a minimum.
Ensure all Health and Safety requirements are adhered to and maintained and that a safe environment is maintained for customers, staff and suppliers