Looking for something unique? So are we. Here at Harvey Nichols, we are daring to be different at every step and that’s exactly what we are looking for in our future talent. At Harvey Nichols you will be challenged in a supportive and friendly environment whilst inspired to be nothing but the best you can be.
We are constantly changing and developing. Not only our products but ensuring we are offering every member of the Harvey Nichols family every opportunity to grow their skills and take the next step.
As the first point of contact you will be engaging with our customers providing them expert style advice. You will also be leading a team of Style Advisors and working closely with your Department Manager supporting them in achieving the very best.
What you will be doing
Provide ongoing training and coaching for your team
Be devoted to our customers by providing the highest possible standards of customer service both face to face and via the telephone or email
Show we are obsessed with style by maintaining a high standard of presentation and merchandising of products in your department
Take accountability for finding a resolution to customer queries and complaints.
Develop a high level of product knowledge and share your opinions on current and future trends
Work closely with your team and celebrate fabulousness wherever you see it
You will be required to work weekends and evenings
Skills and experience you need
Demonstrable experience in a similar customer facing role
Experience of management or mentoring
Enjoy and know our brands and products
Strong organisational skills
Excellent communication skills
You will have a sale's driven attitude
You are positive and proactive
You love working in a team
You are stylish, fun, and welcoming
Since Harvey Nichols first opened in Knightsbridge in 1831, it has led the way in sourcing the most desirable and cutting-edge designer brands. The ultimate fashion experience, exclusive, niche, and established labels sit alongside accessible everyday collections, offering customers the must-have edit for all their wardrobe needs – from every day to extraordinary. We are fearlessly stylish and encourage our customers and team members to be the same
All your hard work, rewarded
Our colleagues are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:
A unique Learning and Development programme to support your career with us
Very generous staff discount plus annual clothing allowance
Subsidised travel card for zones 1 - 6
Bike or season ticket loan on completion of probation
33 days holidays - including Bank Holiday allowance
Charity day to support your good cause
Where do I sign?
If you are already thinking of what you will wear on your first day (no, we don’t have uniforms)
The process from here is simple.
Your application will be reviewed by a specialist recruiter in our HR Team
If suitable you will be called and asked a few simple questions and if expectations match, we will invite you to an interview
Your final stage will be to meet a Manager in a department that you love, and we think you will excel in