We are looking for an experienced Assistant Department Manager to join our Beauty team.
You will coordinate between the beauty counter brands and Harvey Nichols, ensuring everyone is focused on providing the best customer service. With the help of your team you will ensure the highest of standards are kept across the floor and ensuring information is shared throughout all brands to drive maximum sales in the wider department. This role is full time, working 40 hours a week. You will be required to work weekends and evenings so flexibility is essential.
What you will be doing
Communicating targets, figures and rankings on a daily basis with the counters
Checking in with Staff ensuring everyone is ready for the day and aligned with the Key Drivers for the department
Ensure all new launches are ready and set to go on at the right time, monitoring stock and key messaging is arranged.
Prepare information for senior management to delivery in meetings
Meet and Store Approve all new starters for the department, ensuring a high level of candidates are recruited into the business.
Maintaining a high standard of presentation and merchandising of products in your department
Take accountability for finding a resolution to customer queries and complaints.
Work closely with your team and celebrate fabulousness wherever you see it
Skills and experience you need
Demonstrable experience in a similar customer facing role, ideally within the Beauty industry
Experience of management or mentoring
Enjoy and know our brands and products
Strong organisational skills
Excellent communication skills
You will have a sales driven attitude
You are positive and proactive
You love working in a team
You are stylish, fun and welcoming
Since Harvey Nichols first opened in Knightsbridge in 1831, it has led the way in sourcing the most desirable and cutting-edge designer brands. The ultimate fashion experience, exclusive, niche and established labels sit alongside accessible everyday collections, offering customers the must-have edit for all their wardrobe needs – from every day to extraordinary. We are fearlessly stylish and encourage our customers and team members to be the same
All your hard work, rewarded
Our colleagues are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:
A unique Learning and Development programme to support your career with us
Very generous staff discount plus annual clothing allowance
Vouchers or schemes that fit your world from childcare to bike to work
Charity day to support your good cause
If you are interested please click below to apply and complete the simple application form, attaching your CV and a cover letter, telling us why you would be perfect for this role.