As the Assistant Department Manager in Beauty you will be the the first point of contact; you will be engaging with our customers and providing them expert advice on all of our beauty products and services. You will also be leading a team of Sales Consultants and working closely with your Department Manager and other Assistant Department Managers supporting them in achieving the very best for the beauty department. The role is full time, working 40 hours a week, flexibility in working hours is expected.
What you will be doing
Provide ongoing training and coaching for your team
Be devoted to our customers by providing the highest possible standards of customer service both face to face and via the telephone or email
Show we are obsessed with style by maintaining a high standard of presentation and merchandising of products in your department
Take accountability for finding a resolution to customer queries and complaints.
Develop a high level of product knowledge and share your opinions on current and future trends
Work closely with your team and celebrate fabulousness wherever you see it
You will be required to work weekends and evenings
Skills and experience you need
Previous Management Experience - preferably in the Beauty/Cosmetics industry. Minimum 1 years experience.
Team Player with the ability to lead, motivate and build relationships.
Strong knowledge of Cosmetic and Skincare brands
Ability to drive business through KPI's and calendar marketing campaigns while working in a fast pace environment
Strong organisational and communication skills
You will have a sales driven attitude
You are positive and proactive
You love working in a team
You are stylish, fun and welcoming
Since Harvey Nichols first opened in Knightsbridge in 1831, it has led the way in sourcing the most desirable and cutting-edge designer brands. The ultimate fashion experience, exclusive, niche and established labels sit alongside accessible everyday collections, offering customers the must-have edit for all their wardrobe needs – from every day to extraordinary. We are fearlessly stylish and encourage our customers and team members to be the same
All your hard work, rewarded
Our colleagues are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:
A unique Learning and Development programme to support your career with us
Very generous staff discount plus annual clothing allowance
Subsidised travelcard for zones 1 - 6
Vouchers or schemes that fit your world from childcare to cycle to work