Assistant Department Manager

London  |  Retail

Reference
VAC-1874
Role Type
Full Time
Salary Overview
Competitive
Salary
Competitive Salary
Expiry Date
28/10/2018

Looking for something unique?  So are we.   Here at Harvey Nichols we are daring to be different at every step and that’s exactly what we are looking for in our future talent.   At Harvey Nichols you will be challenged in a supportive and friendly environment whilst inspired to be nothing but the best you can be.

We are constantly changing and developing.  Not only our products but ensuring we are offering every member of the Harvey Nichols family every opportunity to grow their skills and take the next step.  

The role

As the first point of contact you will be engaging with our customers providing them expert style advice.  You will also be leading a team of Style Advisors and working closely with your Department Manager supporting them in achieving the very best.  

What you will be doing

  • Provide ongoing training and coaching for your team
  • Be devoted to our customers by providing the highest possible standards of customer service both face to face and via the telephone or email
  • Show we are obsessed with style by maintaining a high standard of presentation and merchandising of products in your department
  • Take accountability for finding a resolution to customer queries and complaints.
  • Develop a high level of product knowledge and share your opinions on current and future trends
  • Work closely with your team and celebrate fabulousness wherever you see it
  • You will be required to work weekends and evenings

Skills and experience you need

  • Demonstrable experience in a similar customer facing role
  • Experience of management or mentoring
  • Enjoy and know our brands and products
  • Strong organisational skills
  • Excellent communication skills

About you

  • You will have a sales driven attitude
  • You are positive and proactive
  • You love working in a team
  • You are stylish, fun and welcoming                  

About us

Since Harvey Nichols first opened in Knightsbridge in 1831, it has led the way in sourcing the most desirable and cutting-edge designer brands. The ultimate fashion experience, exclusive, niche and established labels sit alongside accessible everyday collections, offering customers the must-have edit for all their wardrobe needs – from every day to extraordinary. We are fearlessly stylish and encourage our customers and team members to be the same

All your hard work, rewarded 

Our colleagues are as important to us as our customers.   When working with us you will be introduced to a huge variety of benefits including:

  • A unique Learning and Development programme to support your career with us
  • Very generous staff discount plus annual clothing allowance
  • Practically free travel card for zones 1 - 6
  • Vouchers or schemes that fit your world from childcare to bike to work
  • Seasonal staff parties and team days
  • Charity day to support your good cause

Where do I sign?

If you are already thinking of what you will wear on your first day (no we don’t have uniforms)

The process from here is simple;

  • Your application will be reviewed by a specialist recruiter in our HR Team
  • If suitable you will be called and asked a few simple questions and if expectations match we will invite you to an interview
  • Your final stage will be to meet a Manager in a department that you love and we think you will excel in
Register and Apply
Log In and Apply

Please fill in the form, upload your CV to complete your application. You will also register during this process to enable you to log in track you application and setup Job Alerts.


 
Apply