Application Analyst

London  |  Head Office

Reference
VAC-5018
Role Type
Permanent
Salary Overview
Competitive Basic Salary and Excellent Benefits
Salary
Competitive Salary
Expiry Date
27/05/2022

APPLICATION ANALYST

As an Application Analyst you will look to maximise the use of the product by demonstrating professionalism, skill and expertise that adds long-term value to Harvey Nichols businesses, encouraging strategic solutions that both add to revenue and ensure the highest level of customer service possible. You will have a broad understanding of Retail technologies and the retail environment. More importantly you will have an attitude that puts an excellent result as your first priority.

This role forms part of a focal point for incident and problem resolution, feedback suggestions and ideas that aim to improve the user experience and perception of IT operations.

What you’ll be doing:

  • Check, monitor and resolve any business system issues on a daily basis.
  • Provide support and development input for IT owned systems and applications.
  • Confidently administer day-to-day business issues with third party suppliers.
  • Actively assist in the delivery of departmental projects.
  • Collate and relay feedback from business as to the usability, performance and perception of business systems and processes.  Make recommendations for changes based on this feedback; maintain an understanding of user perceptions of key systems at all times.
  • Develop, suggest and maintain changes to operational procedures with a view to improving the efficiency and stability of deployed systems.
  • Collate, maintain and share knowledge with effective documentation, communication and collaboration.

About your experience:

  • Impeccable Customer service
  • Technical hardware and software troubleshooting and problem resolution
  • Ticket management methodologies and processes
  • Involvement in delivery of projects within a fast paced organisation.
  • Operational processes and procedures
  • Certification - ITIL v3 Foundation (desirable)
  • Knowledge of systems and data (Windows, SQL, XML, HTML)
  • Desirable Merret

A bit about you:

  • A natural relationship builder
  • Willingness to learn independently and within a close team environment
  • Ability to multitask while being master of your workload and commitments
  • Dedicated and conscientious attitude.
  • Ability to remain calm whilst delivering to stringent deadlines
  • Excellent organisational skills.
  • Excellent communication skills (written, verbal and listening)

All your hard work, rewarded:

Our colleagues are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:

Flexible working
Very generous staff discount plus annual clothing allowance

 

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