As an Application Analyst you will look to maximise the use of the product by demonstrating professionalism, skill and expertise that adds long-term value to Harvey Nichols businesses, encouraging strategic solutions that both add to revenue and ensure the highest level of customer service possible. You will have a broad understanding of Retail technologies and the retail environment. More importantly you will have an attitude that puts an excellent result as your first priority.
This role forms part of a focal point for incident and problem resolution, feedback suggestions and ideas that aim to improve the user experience and perception of IT operations.
What you’ll be doing:
Check, monitor and resolve any business system issues on a daily basis.
Provide support and development input for IT owned systems and applications.
Confidently administer day-to-day business issues with third party suppliers.
Actively assist in the delivery of departmental projects.
Collate and relay feedback from business as to the usability, performance and perception of business systems and processes. Make recommendations for changes based on this feedback; maintain an understanding of user perceptions of key systems at all times.
Develop, suggest and maintain changes to operational procedures with a view to improving the efficiency and stability of deployed systems.
Collate, maintain and share knowledge with effective documentation, communication and collaboration.
About your experience:
Impeccable Customer service
Technical hardware and software troubleshooting and problem resolution
Ticket management methodologies and processes
Involvement in delivery of projects within a fast paced organisation.
Operational processes and procedures
Certification - ITIL v3 Foundation (desirable)
Knowledge of systems and data (Windows, SQL, XML, HTML)
A bit about you:
A natural relationship builder
Willingness to learn independently and within a close team environment
Ability to multitask while being master of your workload and commitments
Dedicated and conscientious attitude.
Ability to remain calm whilst delivering to stringent deadlines
Excellent organisational skills.
Excellent communication skills (written, verbal and listening)
All your hard work, rewarded:
Our colleagues are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:
Very generous staff discount plus annual clothing allowance