Why Harvey Nichols?

Harvey Nichols and OXO has a brilliant reputation for excellent customer service, creative and quality products.  The OXO Brasserie is based in one of the best spots in London which made the opportunity even more appealing.

Describe your current role and who you work with

I work as a Head Receptionist for our hugely busy Brasserie.   This includes greeting every customer who is eating or drinking with us as well as leading a brilliant reception team.

What’s the best thing about working at Harvey Nichols?

I am part of a family.

What’s your favourite part of your role?

To be part of the amazing OXO team.   We are a close team who genuinely like working together to give every customer a 5* service.  We often socialise together making as well.

What gets you up in the mornings?

No one day is the same so I know each day will be fun, filled with challenges

What’s the most exciting thing you’ve ever done in your role?

Our General Manager asked me to create a friendly, hardworking reception team.  He and the team supported my every decision and I am now very proud of the team we have become.

Describe a typical day in your role

After reading my emails, I get ready for a busy shift.  I firstly make sure we have all the receptionists we need for all the shifts and that we are all clear about the day ahead.

After that, I print arrivals and allocate the tables, trying to respond to all requests and noting what special occasions we have coming in.   Then service starts and my team and I work together to make sure every single guest is looked after from the time they step out of the lift.