DIGITAL MARKETING & CRM
Our Digital Marketing and CRM teams bring the Harvey Nichols brand to life across every digital channel.
Digital Marketing drives paid media, social, SEO, email and content, partnering with Creative, Marketing and Ecommerce to deliver inspiring, performance‑led campaigns.
CRM deepens customer relationships through smart segmentation, personalised journeys and targeted communications. They also manage our Members loyalty programme, ensuring rewards and experiences are timely, relevant and on‑brand.
Together, these teams create a connected end‑to‑end digital experience that strengthens customer engagement and delivers measurable commercial impact.
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