"Harvey Nichols is the ultimate fashion experience with the best selection of brands in fashion, food, home and beauty."
The success of Harvey Nichols depends on the passion and energy of our people. We therefore have a programme called Vision and Values that recognises people who consistently go above and beyond the call of duty. The nominations are based on our three brand values:
We provide fashion leadership
- Constantly seeking up-to-date fashion and food information
- Informed on current trends in fashion and food
- Be aware of competitor and how we can stay one step ahead
- Stylish and showing your passion for fashion
- Being well presented and well groomed
- Inspirational to external and internal customers
We are exclusive but accessible
- Show pride in the Harvey Nichols experience
- Personalise all aspects of the customer journey
- Invest time in the customer
- Manage the customers expectations, under promise over deliver
- Share product knowledge eagerly
- Cosmopolitan in your outlook
We provide a feel good experience
- Welcoming – using eye contact and positive body language
- Eager to actively help customers and willing to go the extra mile
- Work and interact as a team
- Taking steps to delight the customer
- Being enthusiastic about the product, the brand and the whole experience
- Have a clear understanding of why Harvey Nichols is unique and celebrating this in conversations with customers
- Finding a way to say yes